Refund policy

Returns and Refunds

Your right to cancel

If you are in the UK or EU, you have 14 days from the day you receive your order to change your mind, for any reason. You do not need to give one.

To cancel, email sam@sundowntradingpost.com with your order number. Once you have told us, you have a further 14 days to send the item back.

Sending it back

Return postage is your responsibility. We strongly recommend a tracked and insured service, as we cannot refund an item that does not reach us.

Please pack the piece as it arrived. You are welcome to examine it as you would in a shop, but if it has been worn beyond that and its value is reduced, we may deduct a reasonable amount from your refund.

Your refund

We refund within 14 days of receiving the item back, or of you providing proof of return, whichever is sooner. Refunds go to the original payment method.

We refund the price you paid plus our standard delivery charge. If you chose a faster or upgraded delivery service, we refund the standard rate only.

If something is wrong with your piece

This is separate from changing your mind and your rights are stronger. If an item is faulty, not as described, or unfit for purpose, you have 30 days from receipt to reject it and receive a full refund, including return postage. After 30 days you remain entitled to a repair or replacement.

Every piece is made by hand and stamped individually. Variation in the stamping, small tool marks and differences between one piece and another are characteristics of the work rather than faults.

Made to order

Pieces made or altered to your specification cannot be returned under the right to cancel, unless faulty. We will make this clear before you order.